Over time, the proportion of digital payments in India has grown, with the Unified Payment Interface (UPI) now handling more than 750 million transactions per day. Dilip Asbe, CEO of the National Payments Corporation of India, believes that AI will play a crucial role in the upcoming phase to achieve over a billion daily transactions. It will contribute to user expansion, fraud prevention, and credit distribution. Asbe mentioned during an interview at Mumbai Tech Week 2026, stating that AI could help add the next 500 million users, with collaboration between NPCI, India’s central bank, and the government. He emphasized that AI will be effectively utilized in the next wave of UPI, covering all aspects, including engaging new users. We need to utilize AI efficiently for safeguarding our present citizens, detecting fraudulence, and identifying mules. He stated that AI should be employed to grant credit to individuals and traders with digital records, as well. “AI should be employed for analyzing vocal and multilingual approaches to simplify the onboarding process.”. Numerous organizations have emphasized the significance of voice as an interface in India, particularly for engaging in conversations with businesses or networks. Asbe thinks it’s too soon for that, because voice models must be more precise. In 2023, NPCI introduced an interactive system powered by a voice assistant.
Indian payments chief thinks AI will be heavily involved in next era of digital payment growth
- by stefan